Portal Terms of Use

These Portal Terms of Use (the “Terms”) govern your registration for and use of the Augmentus customer account portal at account.augmentus.tech (the “Portal”), operated by Augmentus Pte. Ltd., together with its subsidiaries and affiliates (“Augmentus”, “we”, “us”, “our”).

The Portal is where you create and manage your Augmentus account, start a free trial, access and manage your licences and software downloads, and — for organisation accounts — manage your users. The Augmentus software you download or run is licensed separately under our End User License Agreement (EULA): these Terms govern your account and the Portal, and the EULA governs the software itself.

These Terms should be read together with our Privacy Policy and Cookie Policy. The EULA, the Trial Terms in section 5, and any plan- or feature-specific terms shown when you order or activate something also form part of your agreement with us.

By creating an account or otherwise using the Portal, you agree to these Terms; and when you download or access the software, you also agree to the EULA. If you do not agree, do not create an account or use the Portal.

The Portal is intended for business and professional users. You must be at least 18 years old (or the age of majority where you are) and able to enter into a binding contract. If you register for or use the Portal on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms, and “you” means both you and that organisation.

These Terms are the baseline for every Portal account. They are written to apply to a range of users — free-trial, self-serve, paid, partner and enterprise — without a separate contract for each.

Where you or your organisation have entered into a separate signed agreement with us — for example a Purchase Order together with our commercial Terms of Service, an enterprise agreement, or a partner or reseller agreement — that agreement governs and prevails over these Terms to the extent of any conflict, for the matters it covers. In that case these Terms continue to apply to anything the signed agreement does not address.

Additional or product-specific terms (including the EULA, the Trial Terms below, and any terms presented when you order or activate a particular plan or feature) are incorporated into your agreement with us by reference. If there is a conflict, the order of priority is: (1) your signed agreement; (2) the applicable plan- or feature-specific terms; (3) the EULA for matters about the software; and (4) these Terms.

• Provide accurate, current and complete information when you register (such as your name, work email, company, role, intended application and robot brand), and keep it up to date.
• You are responsible for your login credentials and for all activity under your account. Keep your credentials confidential and notify us promptly of any unauthorised use.
• For organisation accounts, you may be able to invite and manage other users and allocate their access; you are responsible for their use of the Portal and for the entitlements you assign them.
• We may verify your identity or eligibility, and may approve, decline or place conditions on an account or trial request.

We may offer a free trial of the Portal and software (currently a standard 14-day Standard-tier trial, which we may extend at our discretion). The following Trial Terms apply to any trial:

• Trials are for evaluation only, are provided “as is” and without warranty, and may exclude certain features. They are not intended for production or business-critical use.
• The standard trial period is 14 days. We may extend a trial — including on an ad-hoc, case-by-case basis on request — and may also shorten, modify, suspend or withdraw a trial, or change its length, tier or scope, at any time and at our discretion. Unless the trial is extended or you convert to a paid plan, trial access may end automatically when the trial period expires.
• Unless we agree otherwise, one trial is available per user or organisation; you may not use multiple accounts or registrations to obtain additional trials.
• Configurations or data you create during a trial may be deleted after the trial ends if you do not convert to a paid plan.

Your access to features, tiers (for example, Standard or Pro) and downloads is governed by the entitlements on your account, which reflect your plan or your signed agreement. Some capabilities may be enabled or disabled for a particular account or organisation — for example, certain customers may have usage telemetry switched off by default (see the EULA and Privacy Policy).

We may add, change, remove or discontinue features, tiers or parts of the Portal, and may set or adjust account entitlements, at any time. Where a change would materially reduce a paid feature that you have purchased, your signed agreement governs what we may do.

Free trials and certain self-serve features may be provided at no charge. Paid plans are subject to the fees and payment terms set out in your order, Purchase Order or signed agreement; where no separate agreement applies, fees for any paid purchase made through the Portal are those presented to you at the point of purchase. Fees are exclusive of taxes unless stated, and are non-refundable except where your agreement or applicable law provides otherwise.

When using the Portal, you agree to comply with these Terms, the EULA and applicable law, and you agree not to:

• access the Portal other than through the interfaces we provide, or attempt to gain unauthorised access to, disable or circumvent any security or access-control feature;
• use automated means to carry out bulk or systematic extraction of content, introduce malware, or interfere with the Portal or other users’ use of it;
• share, resell or sublicense your account or access except as expressly permitted or under a partner or reseller agreement with us; or
• use the Portal, or anything accessed through it, to build or train a competing product, service, model or dataset.

We handle personal data collected through the Portal as described in our Privacy Policy, and use cookies as described in our Cookie Policy. The Augmentus software sends usage telemetry, and any rights you grant us in relation to data from the software are set out in the EULA and Product Telemetry Notice — not in these Terms.

The Portal and its content are owned by Augmentus or its licensors. We grant you a limited, non-exclusive, non-transferable right to access and use the Portal for your account during the period you are permitted to use it; rights in the software itself are granted under the EULA. If you give us feedback about the Portal or our products, you agree we may use it without restriction or obligation to you, and without treating it as confidential.

You may stop using the Portal or close your account at any time. We may suspend or terminate your account, a trial, or your access to any part of the Portal if you breach these Terms or the EULA, if we reasonably believe your use poses a security, legal or reputational risk, for non-payment, or where required by law; and we may discontinue the Portal on reasonable notice. On termination, your right to use the Portal ends. Provisions that by their nature should survive — including those on intellectual property, disclaimers, liability, and your signed agreement — will survive. We may delete account data after a period, as described in our Privacy Policy.

To the fullest extent permitted by law, the Portal is provided “as is” and “as available”, and we disclaim all warranties and representations of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. This is particularly the case for free trials and any features provided at no charge.

To the fullest extent permitted by law, Augmentus and its affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or in connection with your use of the Portal, the Software or the Services. The limitation of liability and the aggregate liability cap set out in the Augmentus Terms of Service apply to your use of the Portal, the Software and the Services, and are incorporated into these Terms. Where you have a paid plan or signed agreement, any different limits or caps in that agreement apply instead. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

You agree to indemnify and hold Augmentus and its affiliates harmless from any claims, losses, liabilities and reasonable costs arising out of your use or misuse of the Portal, the Software or the Services, your breach of these Terms or the EULA, or your breach of applicable law. The indemnity set out in the Augmentus Terms of Service also applies to your use of the Portal, the Software and the Services and is incorporated into these Terms.

We may update these Terms from time to time by posting the updated version in the Portal and updating the “Last updated” date.

• For non-material changes, the updated Terms take effect when posted, and your continued use of the Portal means you accept them.
• For material changes — for example, changes that meaningfully affect your rights or obligations — we will give you notice and may require you to review and accept the updated Terms at your next login before you continue using the Portal.

We keep a record of the version of these Terms (and of the EULA) that your account has accepted, so that a change re-prompts only the accounts it affects. Where you have a signed agreement, changes to these Terms do not change that agreement.

We may assign or transfer our rights and obligations under these Terms to an affiliate or to a successor in connection with a reorganisation, merger, acquisition or business transfer; you may not assign yours without our consent. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. These Terms, together with the EULA, the Privacy Policy, the Cookie Policy and any signed agreement, are the entire agreement between you and us regarding the Portal. We may give notices to you through the Portal or by email to your account address.

These Terms are governed by the laws of Singapore, without regard to its conflict-of-laws rules. The courts of Singapore have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Portal, except that we may seek injunctive relief in any competent court to protect our intellectual property or the security of the Portal.

Questions about these Terms can be sent to legal@augmentus.tech.